"Zurich", "we", "our" and "us" means Zurich Australian Insurance Limited ABN 13 000 296 640 (ZAIL), incorporated in Australia, trading as Zurich New Zealand.
Information Privacy Principles
Zurich is bound by the Information Privacy Principles.
What type of information does Zurich hold?
The type of information we hold varies depending on the type of product or service we provide to you.
In general, Zurich may hold the following personal information:
- Name and address
- Date of birth
- Contact details, which may include your telephone number.
Zurich may also hold the following information about you:
- Type of property that is being insured
- Tax file number, where you have given it to us
- Health information (for some types of insurance)
- Information relevant to your policy and underwriting, for example details of the make, model, colour, accessories and condition of your motor vehicles (for motor insurance) or your travel plans and existing medical conditions (for travel insurance)
- Insurance claim information, where this is relevant
- Other information that you have given us.
How does Zurich use this information?
We use this information to assess insurance applications, administer policies, contact you, enhance our products and services and manage claims.
The types of products Zurich provides are general insurance products, such as insurance for buildings, home and contents, motor, boat, travel insurance and business interruption insurance.
We may also use the information to send you material about other Zurich products or services. If you do not want to receive this type of material, tell us and we will stop. Our contact details are set out below.
We may obtain your details from relevant third parties, including those listed below such as your intermediary. Laws authorising or requiring us to collect information may include financial services, crime prevention and trade sanctions laws.
Does Zurich usually share information with other companies?
Zurich discloses your information to relevant third parties including your intermediary, affiliates of Zurich Insurance Group Ltd, insurers, reinsurers, our service providers such as a mailing house or claim assessor, our business partners, health practitioners, your employer, parties affected by claims, our banking gateway providers and credit card transaction processors, government bodies, regulators, law enforcement bodies and as required by law, within New Zealand and overseas.
We do not sell mailing lists.
How does Zurich handle a request for access to personal information?
Under the Information Privacy Principles you are generally entitled to access the information we hold about you. Where you are entitled to access, the time we require to give you access will depend on the type of information requested. If we can, we will answer your question immediately. We will also try to answer you in the same way that you ask, for example, if you telephone to ask for the information we will, if practicable, give you that information over the telephone. We will generally respond to a written request in writing.
Sometimes, we will ask that you put your request in writing, for example, where you want copies of material or access to older information or files which are not current or it is necessary for us to retain a record of your request.
We may also ask you to identify yourself to our satisfaction.
You may be able to access some information yourself through Zurich's website. If you have difficulties with finding the information you want or using the website, please advise us.
In some circumstances, we may charge a fee for giving you access, which will vary but will be based on our costs (internal and external) in locating the information and the form of access you require. If we propose to charge a fee for giving access, we will give you an estimate of the fee so you can confirm that you still want us to give you access to the information. We do not impose any charge for lodging a request for access.
If we are entitled under the Information Privacy Principles to refuse to give you access, we will tell you and provide reasons.
What if some of the information Zurich holds is wrong?
Please tell us. We want our records to be accurate, complete and up to date. Unless we disagree with you about the accuracy or completeness of a record, we will generally correct it on request, (or suggest alternative arrangements for updating our records). If we disagree with you, we will give you our reasons.
How do I make further enquiries or complain about a breach of privacy?
If you require more information about the way Zurich manages personal information or wish to make a complaint about a breach of your privacy, please contact Zurich (see below for details) and ask to speak to the Privacy Officer.
How can I contact Zurich?
Call our Privacy Officer on 0508 987 424 or write to us at Zurich New Zealand, PO Box 497, Shortland Street, Auckland 1140, New Zealand