Zurich is committed to providing a high level of service, and we have arrangements in place for resolving any complaints our customers have.
If you wish to make a complaint about any Zurich service, product or claim, simply contact your Broker or the relevant Zurich division that administers your policy. We will always endeavour to resolve the matter to your satisfaction.
For all General Insurance products
Please contact your Insurance Broker to raise your complaint, or alternatively, contact us using the following details:
Phone: 09 928 8000
Calling from overseas? + 64 9 928 8000
If you are not satisfied with our response to your complaint, you may then ask to have the matter considered by our internal dispute resolution process. This means your complaint will be considered by a different group of individuals within Zurich who will provide you with our final decision on the matter.
If you disagree with our final decision, as part of our dispute resolution process and in accordance with the Fair Insurance Code, you may be able to refer the dispute to the Insurance & Financial Services Ombudsman scheme.
Name of scheme: Insurance & Financial Services Ombudsman Scheme Inc.
Level 8, 81 Molesworth Street, Wellington 6011