Claims
Motor claims
Damaged glass claim
Call Novus directly on 0800 10 35 35. Simply have your policy number ready and they will do the rest.
All other motor claims
Please download and fill out the claim form and send it to us.
Where to send your form
The Claims Manager
Zurich New Zealand
PO BOX 497
Shortland Street, Auckland 1140
Fax:+64 9 928 8200
Email: claims@zurichauto.co.nz
Repairer Network
Zurich has an approved repairer network for motor insurance claims.
Zurich’s opendoor™
opendoor™ is a simple, easy-to-use claims inquiry portal that allows you to access your motor fleet claims 24/7.