Claims

Our aim with any claim is to act fairly, quickly and efficiently - providing you with first-class claims service. Start your claim by choosing your cover from the list below. Once your claim has been lodged, we will respond to you promptly and provide you with a dedicated claims contact.

Select your type of claim

Need help lodging a claim?

Toll free: 0508 ZURICH (0508 987 424)

Main Line: +64 9 928 8000

Motor

Damaged glass claim?

Call Novus directly on 0800 10 35 35. Simply have your policy number ready and they will do the rest.

How to lodge a claim

Please download and fill out the claim form and send it to us.

Motor Vehicle Claim Form

Direct Credit Request Form

Or call us on:

Toll free: 0508 ZURICH (0508 987 424)

Main Line: +64 9 928 8000

Where to send your form

The Claims Manager
Zurich New Zealand
PO BOX 497
Shortland Street, Auckland 1140

Fax:+64 9 928 8200

Email: claims@zurichauto.co.nz

Repairer Network

Zurich has an approved repairer network for motor insurance claims.

Approved Repairer Network List for New Zealand

Zurich’s opendoor™

opendoor™ is a simple, easy-to-use claims inquiry portal that allows you to access your motor fleet claims 24/7.

Find out more about opendoor™

Property

Damaged glass claim?

Call Novus directly on 0800 10 35 35. Simply have your policy number ready and they will do the rest.

How to lodge a claim

Please download and fill out the claim form and send it to us.

NZ General Claim Form

Direct Credit Request Form

Or call us on:

Toll free: 0508 ZURICH (0508 987 424)

Main Line: +64 9 928 8000

Where to send your form

The Claims Manager
Zurich New Zealand
PO BOX 497
Shortland Street, Auckland 1140

Fax: +64 9 928 8200

Email: nz.claims@zurich.co.nz

Liability

Please download and fill out the claim form and send it to us.

NZ Liability Claims Form

Direct Credit Request Form

Or call us on:

Toll free: 0508 ZURICH (0508 987 424)

Main Line: +64 9 928 8000

Where to send your form

The Claims Manager
Zurich New Zealand
PO BOX 497
Shortland Street, Auckland 1140

Fax:+64 9 928 8200

Email: nz.claims@zurich.co.nz

Marine

Please download and fill out the appropriate claim form and send it to us.

Where to send your form

The Claims Manager
Zurich New Zealand
PO BOX 497
Shortland Street, Auckland 1140

Fax:+64 9 928 8200

Email: marine.claims@zurich.com.au

General Claim forms

Please download and fill out the appropriate claim form and send it to us.

NZ General Claim Form

Direct Credit Request Form

Where to send your form

The Claims Manager
Zurich New Zealand
PO BOX 497
Shortland Street, Auckland 1140

Fax:+64 9 928 8200

Email: nz.claims@zurich.co.nz

Please note, Zurich is bound by the Information Privacy Principles. We encourage you to view our Privacy Policy.

Emergency Contacts

DigitalResolve: 0800 929 237

General Insurance Business Claims:

0508 ZURICH or +64 9 928 8000

Our Claims Promise

Our claims promise

Claims

Our aim with any claim is to act fairly, quickly and efficiently - providing you with first-class claims service. Start your claim by choosing your cover from the list below. Once your claim has been lodged, we will respond to you promptly and provide you with a dedicated claims contact.

Need help lodging a claim?

Damaged glass claim?

How to lodge a claim

Where to send your form

Repairer Network

Zurich’s opendoor™

Damaged glass claim?

How to lodge a claim

Where to send your form

Where to send your form

Cargo insurance claims

Marine Liability insurance claims

Direct Credit Request

Overseas marine insurance claims agents

Where to send your form

Where to send your form

Emergency Contacts

Our Claims Promise