Zurich extends support to customers impacted by Auckland floods

Following recent severe weather and flooding in Auckland, Zurich will extend hardship and emergency support to its insurance customers.

Floodwaters and landslides continue to threaten communities in New Zealand’s North Island, with some regions now evacuated as a state of emergency is declared for Auckland.

In addition to accelerated claims settling, Zurich is offering emergency and interim payments to ensure its General Insurance customers receive immediate support.

Zurich’s large supplier network is also ready to deploy assessors and builders once access to impacted areas is available.

Tim Scott-Young, Chief Claims Officer, General Insurance, Zurich Australia & New Zealand said: “The safety of the community is our top priority. We urge anyone in flood-affected areas to follow the advice of local authorities and prioritise their safety.”

“Zurich is here to ensure customers receive the immediate support they need as they navigate this challenging time.”

To support impacted communities, Zurich will also be matching donations to community organisations including Auckland City Mission and the Kindness Collective.

If you are experiencing hardship, please either contact your broker, or Zurich on +64 9 928 8000 when it is safe to do so to discuss your options.

To lodge a property claim, email property.claims@zurich.co.nz or call +64 9 928 8000. To lodge a motor claim, email auto.claims@zurich.co.nz or call +64 9 928 8000.



Zurich Insurance Group (Zurich) is a leading multi-line insurer that serves its customers in global and local markets. With about 56,000 employees, it provides a wide range of property and casualty, and life insurance products and services in more than 210 countries and territories. Zurich’s customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations. The Group is headquartered in Zurich, Switzerland, where it was founded in 1872. The holding company, Zurich Insurance Group Ltd (ZURN), is listed on the SIX Swiss Exchange and has a level I American Depositary Receipt (ZURVY) program, which is traded over-the-counter on OTCQX. Further information about Zurich is available at www.zurich.com.