About Us

Contact us

We're here to help. What would you like to contact us about?

  • Select what you would like to contact us about

    Can't see who you need?

    Toll free: 0508 ZURICH (0508 987 424)

    Main Line: +64 9 928 8000

     

    Looking for Broker contacts?

    Click here to see contacts for Brokers

  • General enquiries

    Address

    Level 16, Zurich House
    21 Queen Street
    Auckland Central 1010

    Postal address
    PO Box 497
    21 Queen Street
    Shortland Street
    Auckland 1140

    Phone: +64 9 928 8000
    Toll free: 0508 ZURICH (0508 987 424)
    Fax:+64 9 928 8200

    8.30am-5.00pm Monday-Friday

  • Media enquiries

    8.30am-5.00pm AEST Monday-Friday

    Eloise Hurley Wellington

    Marketing and Communications Specialist

    Phone: +61 2 9995 1497

    eloise.hurley.wellington@zurich.com.au

  • Complaints


    Zurich is committed to providing a high level of service, and we have arrangements in place for resolving any complaints our customers have.

    If you wish to make a complaint about any Zurich service, product or claim, simply contact your Broker or the relevant Zurich division that administers your policy. We will always endeavour to resolve the matter to your satisfaction.

    For all General Insurance products

    Please contact your Insurance Broker to raise your complaint, or alternatively, contact us using the following details:

    Phone: 09 928 8000
    Email: nz.claims@zurich.co.nz

    Calling from overseas? + 64 9 928 8000

    If you are not satisfied with our response to your complaint, you may then ask to have the matter considered by our internal dispute resolution process. This means your complaint will be considered by a different group of individuals within Zurich who will provide you with our final decision on the matter.

    If you disagree with our final decision, as part of our dispute resolution process and in accordance with the Fair Insurance Code, you may be able to refer the dispute to the Insurance & Financial Services Ombudsman scheme.

    Name of scheme: Insurance & Financial Services Ombudsman Scheme Inc.
    Level 8, 81 Molesworth Street, Wellington 6011
    http://www.ifso.nz
     

      

Emergency Contacts

DigitalResolve: 0800 929 237

General Insurance Business Claims:

0508 ZURICH or +64 9 928 8000