About Us

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    Can't see who you need?

    Toll free: 0508 ZURICH (0508 987 424)

    Main Line: +64 9 928 8000

     

    Looking for Broker contacts?

    Click here to see contacts for Brokers

  • General enquiries

    Phone

     +64 9 928 8000
     0508 ZURICH (Toll free)

    Fax

     +64 9 928 8200

    Operating Hours

    Weekdays 8:30am - 5:00pm

    Mailing Address

     PO Box 497
           Shortland Street
           Auckland 1140

    Address

    Level 16, Zurich House
    21 Queen Street
    Auckland Central 1010

  • Complaints


    Zurich is committed to providing a high level of service, and we have arrangements in place for resolving any complaints our customers have.

    If you wish to make a complaint about any Zurich service, product or claim, simply contact your Broker or the relevant Zurich division that administers your policy. We will always endeavour to resolve the matter to your satisfaction.

    For all General Insurance products

    Please contact your Insurance Broker to raise your complaint, or alternatively, contact us using the following details:

    Phone: 09 928 8000
    Email: nz.claims@zurich.co.nz

    Calling from overseas? + 64 9 928 8000

    If you are not satisfied with our response to your complaint, you may then ask to have the matter considered by our internal dispute resolution process. This means your complaint will be considered by a different group of individuals within Zurich who will provide you with our final decision on the matter.

    If you disagree with our final decision, as part of our dispute resolution process and in accordance with the Fair Insurance Code, you may be able to refer the dispute to the Insurance & Financial Services Ombudsman scheme.

    Name of scheme: Insurance & Financial Services Ombudsman Scheme Inc.
    Level 8, 81 Molesworth Street, Wellington 6011
    http://www.ifso.nz
     

      

Emergency Contacts

DigitalResolve: 0800 929 237

General Insurance Business Claims:

0508 ZURICH or +64 9 928 8000