Zurich NZ

About Us

We apply global strength to solving local needs and are passionate about helping customers understand and protect themselves against risk.

Zurich in New Zealand, headquartered in Auckland, helps customers understand and protect themselves from risk. A local team with expert local knowledge take care of the major operational functions of underwriting, risk management, servicing, technical support and claims.

As a leading global insurer operating locally, the way Zurich works in New Zealand is to focus 100% on brokers to help them access decision-makers.

Zurich's products in New Zealand are underwritten by Zurich Australian Insurance Limited ABN 13 000 296 640, a company incorporated in Australia, trading as Zurich New Zealand.

Global strength

Zurich is a leading multi-line insurance provider with a global network of subsidiaries and offices, and about 54,000 employees. Zurich delivers general insurance and life insurance products and services for individuals, small businesses, and mid-sized and large companies, including multinational corporations, in more than 210 countries and territories. More information on Zurich Insurance Group worldwide or through the 'Zurich at a glance' brochure below.

The Fair Insurance Code

Zurich New Zealand is a signatory to the Fair Insurance Code. The Fair Insurance Code is a code of practice that:

  • Sets minimum service standards for insurance companies
  • Describes the responsibilities that you and your insurance company have to each other, and
  • Encourages professionalism in the insurance industry.

The Code covers all insurance products except health insurance and life insurance.

The Code only applies to individuals and entities with 19 or fewer employees.

Further information about the Code can be obtained from icnz.org.nz.

Zurich is a member of the Insurance & Financial Services Ombudsman dispute resolution scheme. In the event of a dispute, you may be able to refer your complaint to the scheme at:

Insurance & Financial Services Ombudsman Scheme
PO Box 10-845
Wellington 6143
New Zealand.
Freephone: 0800 888 202

Further information about the Scheme can be obtained from www.ifso.nz

Board of Directors - Zurich Australian Insurance Limited (ZAIL)

Paul Bedbrook

Paul Bedbrook, BSc, F.Fin, FAICD

Independent Non-Executive Director, Chair of the Board and Member of Risk, Compliance and Audit Committee

  • Former Regional CEO, ING Asia Pacific and prior to this held other senior positions including CEO, ING Australia and President and CEO of ING Bank of Canada.
  • More than 30 years experience in financial services.
Justin Delaney

Justin Delaney, B.A., GradDipAppFin, GradDipFinPlan, GradDipMgt

Executive Director

  • CEO, Zurich Australia and New Zealand.
  • More than 20 years’ experience in financial services.
  • Former Chief Operating Officer, TAL Life. Prior to this held various senior management roles at Macquarie Group.
Elaine Collins

Elaine Collins, BSc (Hons), MEc, FIAA, GAICD

Independent Non-Executive Director, Chair of Risk, Compliance and Audit Committee

  • Career spanning 25 years in the Insurance Industry, most recently as Partner of Deloitte, and previously, Director with KPMG.
  • Appointed Actuary role for a number of entities 2001-2012, with experience in a broad range of business lines and general insurance issues.
  • Member of Actuaries Institute's Professional Standards Committee since 2006, providing oversight and advice to drafting taskforces. APRA liaison until 2010, improving consistency between actuarial professional standards and prudential requirements.
John Mulcahy

John Mulcahy, B.Eng (Hons), PhD. Eng. FAICD

Independent Non-Executive Director, Member of Risk, Compliance and Audit Committee

  • More than 20 years’ experience in financial services.
  • Former CEO and Group Executive of major ASX listed Australian companies including Suncorp Metway, Commonwealth Bank and Lend Lease.
Matthew Reilly

Matthew Reilly, BSc (Hons) Ec & Acc.

Non-Executive Director

  • Head of Operations, APAC (Life & General Insurance), based in Hong Kong
  • More than 20 years’ of experience in the financial services industry, spanning Europe and Asia Pacific